Refund & Return Policy

We offer a 30-day returns window from the date you (or someone you nominate) takes delivery of the goods. This is in addition to your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. Items must be returned to us within 14 days of you notifying us of your intent to return.

To be eligible for a refund, items must meet the following conditions:

• Unused, unworn, and in the same condition as received;
• In their original packaging with all tags, labels, and protective wrapping intact;
• Accompanied by the original order number or dispatch note.

Faulty or damaged items can be returned regardless of whether the packaging has been opened. Please include photographs of the issue when contacting us so we can assess the claim quickly.

1. Email returns@gmcshop.co.uk with your order number and the reason for the return.
2. We will respond within one business day with a pre-paid Royal Mail returns label and instructions.
3. Pack the item securely (the original packaging is ideal), attach the returns label, and drop it off at any Royal Mail or Post Office branch.
4. Once received and inspected at our Manchester warehouse, we will confirm your refund by email.

Returns labels for change-of-mind returns may carry a £3.99 fee that is deducted from your refund. Returns of faulty, damaged, or mis-shipped goods are always free.

Refunds are processed within 3 business days of receipt and inspection of the returned item. Once issued, refunds typically appear in your account within 5–10 business days, depending on your card issuer.

Refunds are made to the original payment method used at checkout. We are unable to issue refunds to a different card, account, or in cash. Original delivery charges (where applicable) are non-refundable for change-of-mind returns but will be refunded in full for faulty or incorrect items.

We are happy to exchange items of equal value within the 30-day window, subject to stock availability. To request an exchange, please include your preferred replacement (style, size, and colour) when emailing returns@gmcshop.co.uk. If the replacement item is of higher value, we will email a secure payment link for the difference. If it is of lower value, the difference will be refunded to your original payment method.

The following items cannot be returned for hygiene, safety, or legal reasons:

• Items that have been personalised, monogrammed, or made to order;
• Underwear, swimwear, and pierced jewellery if the hygiene seal has been broken;
• Perishable goods, including food and toiletries that have been opened;
• Gift cards and digital download products;
• Items marked "final sale" on the product page at the time of purchase.

This list does not affect your right to return faulty or mis-described goods under the Consumer Rights Act 2015.

Under the Consumer Rights Act 2015, goods you purchase from us must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to the following remedies:

• Short-term right to reject (within 30 days): a full refund of the price paid, including delivery.
• Right to repair or replacement (within 6 months): we will repair or replace the item at no cost to you. If we cannot do so, you may claim a price reduction or a final refund.
• Right to a price reduction or final refund (after 6 months): available where a repair or replacement is not possible or reasonable, with a fair deduction for use.

Nothing in this policy excludes or limits your statutory rights as a consumer. If you are not satisfied with how we have handled a complaint, you may refer the matter to the relevant Alternative Dispute Resolution body or contact Citizens Advice on 0808 223 1133.

Returns team: returns@gmcshop.co.uk · Phone: 0161 000 0000 (Mon–Fri, 9am–5pm) · Post: GMC Shop Ltd, Returns Department, 12 Marsden Street, Manchester, M2 1HW, United Kingdom.