Help centre

Frequently asked questions

Quick answers to the things our UK customers ask most. Can't find what you need? Get in touch and a real human in Manchester will help.

Shipping & delivery (UK)

Where we ship, how long it takes, and what it costs.

Our 30-day window and how to send something back.

Will it work with your TV, network, and streaming apps?

Cover, claim process, and what isn't included.

How we take payment and protect your card details.

Getting your new box up and running.